Skip to main content

Fair Use Policy

A couple of weeks ago, I found on Airtel’s website that they had introduced new (unlimited) plans for broadband users. I was very excited since it meant I could upgrade to higher speeds for the same price. Unfortunately I also found out that they had imposed bandwidth caps in the guise of ‘Fair Use Policy.’ I was puzzled. Had Webster’s changed the definition of unlimited? I hurriedly googled it. No, the definition was the same, so what was this all about?

I decided to find out something about this so called FUP. What I found was horror, anger and betrayal. I’m not talking TV soap, just the reactions of consumers to the FUP. I found this petition going around with around 2000 signatories. Also one user had deciphered the FUP to layman’s language right here. Be sure to look at the spreadsheet showing deficiency in service. It would have been funny if it wasn’t so real.

As I see it, the company can either remove the unlimited plans or at least charge us half the rates for half the speeds. I do not understand in what world is it ok to charge consumers for service you aren’t providing. Since the rationale is that they cannot provide the consumers with more bandwidth than the limit arbitrarily imposed, then what are we paying the company for? Charging customers the same price regardless of service smacks of profiteering and not a genuine technical problem. It looks as if Airtel is punishing the customers who actually expect to use the service.

Apparently Airtel thinks that I need 512 kbps speeds just to browse and check my mail! If I actually use the bandwidth I need and paid for, I’m probably misusing it…they cannot think of any other reason I might want to use the Internet. What era are they still stuck in? 

I might as well check out YouTube, while I still can.

Labels

Labels:

Comments

Post a Comment

Popular posts from this blog

Why Don’t We Raise Our Sons like We Do Our Daughters?

This post originally appeard in Women's Web: Why Don’t We Raise Our Sons like We Do Our Daughters? One of the hot button topics right now in Indian media is the safety of women – or rather how our country doesn't really care about half its population. From rape, sexual assault, harassment (in streets, public transport, nearly every public place) to violence perpetrated on women, Indians are finally getting around to discussing taboo topics. One refrain that caught my eye throughout these debates – both online and off – is the fact that the reaction of the majority of Indians is the same: girls should stay at home, not go out after dark, dress appropriately and so on if they want to stay safe. No one seems to bat an eyelid when laying down these precautions for women. Except that the reality is women would be far safer if all the men simply DID NOT RAPE or HARASS any person that looks remotely female. No one has to stay at home and become a hermit! That got me th...
3 comments
Read more

Arranged Versus Love Marriage

This post originally appeared in Women's Web:  Arranged Versus Love Marriage: Here's Why Things Are Changing In 21st-century India, change is so rapid that we barely have time to get used to something before some new trend is on the horizon. And I'm not just talking about technology here. Whether it is human behavior, relationships, societal or cultural norms, Indian society – along with the rest of the world – today is hardly recognizable to my parents or their parents. It's not a surprise that the institution of marriage and the process of finding a life partner is also undergoing a metamorphosis. Perhaps this is one of the areas where the gap between generations is the most obvious. Almost every day, there is a TV show or media report or blog post talking about arranged vs. love marriages. So I figured I would present my take on it as well! Whenever anyone talks about arranged versus love marriages - I don't know why they are always portrayed as opposing ...
4 comments
Read more

One Step Up

Radha Radha knew that Lakshmi was eyeing her sari, though no expression showed on her face. All the maids thought she was arrogant for not talking to them but Radha had never been one of those people who thought her caste made her a better person. It had just been easier not to talk to anyone when she had first come to the city. Besides, these maids never had anything much to talk about except gossip and no one knew better than her how much damage could be caused when women gossiped! It was gossip that made her believe in Chandrasekhar. That he was a famous author, pretending to be a wastrel and swindler for his latest novel. He had been so charming, she had fallen for him completely. Her parents had died when she was 13 and she had always wanted someone to take care of her. She had been so happy. Until the day she woke up to find that he had disappeared and her house sold without her knowledge. He had turned out to be a swindler, pretending to be a famous author. She had been l...
2 comments
Read more